Contact the Client Services team on 1800 629 948
(International callers dial +61 8 9420 7888)
Lost or stolen Visa card
If your Visa card is lost or stolen please call:
Forgotten your internet banking password or need to register for internet banking?
If you have forgotten your password or have not yet registered for Internet Banking, please call the Client Services team on 1800 629 948 (International callers dial +61 8 9420 7888).
Once you have been identified by the Client Services team, you will be provided with a temporary password to obtain access to the service. You will then be required to select your own unique password when you next log onto Internet Banking.
Customers now have access to unlimited fee free rediATM ,NAB and BOQ ATM transactions
rediATM have joined forces with NAB and BOQ ATM networks, so you now have access to over 3,500 fee free ATMs Australia wide! To find your nearest rediATM use the handy rediATM online locator
Minimise your transaction fees
Transaction fees are related to recouping some of the expenses that are incurred in providing transaction services to customers; they're not charged in order to generate a profit.
You may want to consider the following ways in which to minimise transaction fees.
Use the CREDIT option when paying for items purchased from merchants with your Visa debit card. Some merchants may impose their own fee for using your card.
Double up with EFTPOS
EFTPOS - When using a PIN based EFTPOS transaction, in addition to your purchase, withdraw cash when possible as this counts as only one transaction.
Remember, you may have as many of the following transactions types per month as you like, and you will not incur transaction fees:
Monthly Transaction Allowance
You may have up to 20 of the following transactions types per month and you will not incur transaction fees:
If you do not use all 20 free transactions within the month they will not carry over to the following month.
There are a number of different methods of gaining access to surplus funds in your accounts and there are Standard Limits for each of these access methods:
If you require funds transfers or loan redraws for amounts greater than $3,000 then please contact Client Services on 1800 629 948 (International callers dial +61 8 9420 7888) for assistance.